Refund policy

FIRST YEARS sells digital products only. Every product is a file you download. Nothing is shipped, there is no physical item, and there is nothing to return.

Digital purchases

Because a digital product is delivered electronically, digital purchases are generally non-refundable once the download has been accessed.

If you have not accessed your download and you would like to cancel, contact us and we will look at your order.

If you cannot access your purchase

If your download link does not arrive, has expired, or will not open, contact us and we will send you a working link. A delivery problem is ours to fix. It is not a reason for you to lose the product you paid for.

Before contacting us, it is worth checking your spam or promotions folder, since the delivery email sometimes lands there.

If you received the wrong file

If the file you received is not the product you purchased, contact us and we will send the correct file. If you would prefer a refund in that situation, we will refund you.

If something else has gone wrong

If you have a problem that is not covered above, contact us and explain what happened. We would rather hear about it than have you left with something that is not working.

Contacting us

Use the contact details listed on this store. Please include your order number and the name of the product so we can find your purchase quickly.